Returns and Replacement

Crafting bronze utensils is an artisan process that involves the skilled hands of our craftsmen, making each piece a unique creation. At AKP, we take pride in our traditional craftsmanship, which results in slight variations and subtle imperfections that contribute to the charm and authenticity of our bronze utensils. Please note that these variations are inherent in handcrafted products and are cherished as part of their individuality and artisanal craftsmanship.

Our Returns and Replacement Policy acknowledges the handmade nature of our products and aims to address any unforeseen issues while ensuring your satisfaction with our offerings. We strive to deliver top-notch quality, and our team carefully inspects each product before shipment to ensure it meets our standards.

Please note that unevenness in colour & texture are not a fault but a beautiful characteristic of natural processes of handmade products. It's important to note that we do not offer refunds or exchanges for reasons including personal preferences and change of mind.

Exchange Due to Transit Damage or Manufacturing Defects:

We stand behind the quality of our creations. In the event of transit damage or verified manufacturing defects, we offer exchanges. We accept returns initiated for products within 3 days of receipt. To be eligible for a return, the product must remain unused and in its original packaging. In such cases, the transportation charges will be initiated from our side. Please note that items returned without prior authorization will not be accepted.

Should your AKP product arrive damaged, follow these steps:

Capture a clear photo of the damaged item.

Reach out to us via email at heritagebyakp@gmail.com or WhatsApp at +91 9895011444 with the image of the product along with the receipt or proof of purchase with the subject: ‘returns’.

After thorough examination, upon meeting exchange criteria, we'll swiftly commence the exchange process once the product is couriered back to us.

Cancellation and Order Changes:

Order changes or cancellations can be accommodated only before your order is shipped. Contact us at heritagebyakp@gmail.com or via WhatsApp at +91 9895011444 before receiving the shipment confirmation email. Unfortunately, we cannot cancel orders once they're dispatched for delivery.